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Table of Contents
1. Who We Are
PredictX ("we", "us", "our") operates the PredictX sports analytics and entertainment platform, accessible at predictx.com. We are the data controller responsible for the personal information collected through this Platform.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@predictx.com.
2. What Data We Collect
We collect the following categories of personal data:
| Data Type | What We Collect | When |
|---|---|---|
| Account Data | Email address, username, encrypted password | When you register |
| Subscription Data | Subscription status, billing period, plan type | When you subscribe |
| Usage Data | Predictions viewed, picks submitted, sports preferences, login timestamps | While using the Platform |
| Performance Data | Points earned, prediction accuracy, streak history, leaderboard rank | Automatically calculated |
| Technical Data | IP address, browser type, device type, session data | Automatically on access |
3. How We Use Your Data
We use your personal data for the following purposes:
- To create and manage your account and provide access to the Platform
- To process subscription payments and manage billing
- To personalise your experience based on your selected sports preferences
- To track your prediction picks, points, and leaderboard position
- To send essential service communications (account confirmation, payment receipts)
- To detect and prevent fraud, abuse, and security threats
- To analyse aggregate usage patterns and improve the Platform
- To comply with our legal obligations
We do not use your data for automated profiling that produces legal or similarly significant effects on you.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance — processing necessary to provide the service you signed up for, including account management and subscription handling
- Legitimate interests — to improve the Platform, ensure security, and prevent abuse, where these interests are not overridden by your rights
- Legal obligation — where we are required to process data to comply with applicable law
- Consent — where you have explicitly consented, such as receiving optional marketing communications
5. Data Sharing & Third Parties
We do not sell your personal data. We share data only with the following carefully selected third parties:
| Third Party | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Email, subscription amount. Card details go directly to Stripe — we never see them. |
| Aiven (PostgreSQL) | Database hosting | All account and usage data stored securely in encrypted databases |
| Hosting Provider | Platform hosting | Application data necessary to run the service |
All third-party processors are bound by data processing agreements and are required to handle your data in compliance with applicable privacy laws.
We may disclose personal data if required to do so by law, court order, or governmental authority, or where we believe disclosure is necessary to protect the rights, property, or safety of PredictX, our users, or others.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the service. Specifically:
- Account data is retained for the duration of your account and deleted within 30 days of account deletion request
- Prediction and pick history is retained for 12 months after your last activity
- Payment records are retained for 7 years to comply with financial record-keeping obligations
- Technical logs are retained for 90 days and then automatically deleted
When data is deleted, it is permanently removed from our systems and cannot be recovered.
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:
- All data is transmitted over HTTPS with TLS encryption
- Passwords are hashed using bcrypt — we never store plaintext passwords
- Database connections use SSL encryption
- Access to production systems is restricted to authorised personnel only
- JWT tokens are used for session authentication with expiry periods
While we take security seriously, no method of internet transmission is 100% secure. If you discover a security vulnerability please contact us immediately at security@predictx.com.
8. Cookies
PredictX uses minimal cookies and browser storage:
- Authentication token — stored in localStorage to keep you logged in. Essential for the service to function.
- User preferences — sport preferences and UI settings stored in localStorage. No tracking involved.
- Pick history — your AI vs User picks are stored locally to show your locked-in prediction.
We do not use third-party tracking cookies, advertising cookies, or analytics cookies. We do not use Google Analytics or any similar tracking service.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data ("right to be forgotten")
- Right to restriction — request that we limit how we use your data
- Right to portability — request a copy of your data in a machine-readable format
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at privacy@predictx.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
10. Children's Privacy
PredictX is not intended for children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us immediately and we will delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes we will notify you by email or by displaying a prominent notice on the Platform.
The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
📧 privacy@predictx.com
We aim to respond to all privacy-related enquiries within 5 business days.